My car (206) finally gave up recently, so investing in a diesel focus this time round. 2003 with 57k on the clock, should last a few years. While waiting for car to be prepped/money to clear through banks I've been using the trains Sheffield to Leeds, 2 - 2.5 hours each way commute is no fun!
Yesterday I managed to leave the card at home that I had used to book my tickets, meaning I couldn't get my tickets at the station so ended up buying a new ticket. I figured it would be worth asking about getting a refund for one or other ticket, the subsequent email exchange with thetrainline.com staff "amused" me.....
Posted in reverse order, most recent at the top.
| Subject | |
| Problem collecting tickets at station | |
| Discussion Thread | |
| Response Via Email (Kedar Gadkari) | 22/12/2010 08:46 AM |
| Dear Ben, Thank you for your response. We apologize for any inconvenience caused to you. We wish to inform you, as per customer service guidelines, a refund can be issued less an administration charge of £10 per ticket for Anytime Return Ticket. In case there are any further queries, please do not hesitate to contact us. Kind regards Kedar | |
| Customer By Email (Ben George) | 22/12/2010 07:13 AM |
| After the cost of stamp/envelope there won't be much point, so no I don't want to bother. If you can I would appreciate it if you would pass on to the appropriate person how i feel a ten pound admin fee is extortionate. Thanks for your help. On Dec 21, 2010 5:05 PM, "thetrainline Customer Support"sales.support@ wrote: | |
| Response Via Email (Kedar Gadkari) | 21/12/2010 05:05 PM |
| Dear Ben, Thank you for your response. We apologize for any inconvenience caused to you. We wish to inform you, a refund can be requested less an administration charge of £10 per ticket. Please let us know if you wish to proceed with the refund. Awaiting your reply. Kind regards Kedar | |
| Customer By Email (Ben George) | 21/12/2010 03:43 PM |
| Hello, I did "approach station staff for assistance" namely the person at the ticket who said he couldn't trace the online tickets without my card or issue a refund so I would have to buy a new ticket and contact thetrainline.com to ask about a refund. The response I received below does not answer my query, re. refunding the original ticket purchased online. Regards Ben On 21 December 2010 15:22, thetrainline Customer Support < sales.support@> wrote: > | |
| Response Via Email (Kedar Gadkari) | 21/12/2010 03:22 PM |
| Dear Ben, Thank you for your recent email. In case you forgot the payment card used for the booking, you should have approached the station staff for assistance. In case there are any further queries, please do not hesitate to contact us. Kind regards Kedar | |
| Auto-Response | 21/12/2010 09:04 AM |
| The following answers might help you immediately. (Answers open in a separate window.) Title: What should I do if there is a problem collecting my tickets from a self-service ticket machine? Link: http://thetrainline.custhelp. Title: How do I buy a ticket using my card but for someone else to travel? Link: http://thetrainline.custhelp. Title: Where can I find my Ticket Collection Reference? Link: http://thetrainline.custhelp. Title: 5 things to know about...self-service ticket collection Link: http://thetrainline.custhelp. Title: What can I do if I've purchased a ticket but realise I've made a mistake? Link: http://thetrainline.custhelp. | |
| Customer By Web Form (Ben George) | 21/12/2010 09:04 AM |
| Hello, This morning when I got to the collection point to collect my ticket purchased through thetrainline.com I found the card used to buy the ticket wasn't in my wallet (I hope it's still by my computer at home!). As such I wasn't able to collect my ticket from the machine and ended up having to buy a new ticket (from a manned kiosk). Would it be possible to get a refund of any description for one of the tickets, as I have now paid twice for the same journey? Thanks, Ben | |
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